Privacy Policy

This Privacy Policy sets out the basis on which any personal data you provide to us, or that we collect from you, will be processed by us. This policy applies to and data we receive from you via this website or by any other means.

Central Claims Service Limited ensures that any data received will be processed in accordance with the General Data Protection Regulation 2018 and the policy set out below. The Data Controller is Central Claims Service Limited, Unit D & E Riverside Industrial Estate, Fazeley, Tamworth, Staffordshire B78 3RW.

Personal information that we collect   

The personal information we collect from you is used primarily to enable us to provide the specific service you require and to help you access your account securely.  We collect and process personal information that you provide to us by:

Telephone enquiry


In writing

In person

Making an enquiry via our website Contact Form or email address

Completing any forms on our website

The personal information you provide to us may include name, contact details, company name, address, telephone and email address, vehicle details, incident details.  Your personal data will not be kept for longer than is necessary to fulfil the specific purposes outlined in this policy and to allow us to comply with our legal requirements.

How we use the information

We may collect personal information about you to meet our legal obligations or contractual requirements, which may include managing your motor claims or certain aspects of fleet support provision.

If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform our services to you and that we cancel a product or service you have with us.

We use your information for data protection, identification and verification purposes when requesting access to your account.

We use your information to develop and improve our products and services.

We will never share or sell your personal information to any third parties, or store your information outside of the European Economic Area without your prior express consent. We may however be required to share your data for the provision of our services or where required by law. 

Who we share your information with

We may need to share your personal information with other organisations to provide you with the product or service you have chosen which may include Insurers or their appointed agents, repairers, engineers, recovery and salvage and any other supply chain providers.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal data then please email: or write to us at Central Claims Service Limited, Unit D & E Riverside Industrial Estate, Fazeley, Tamworth, Staffordshire B78 3RW.

We want to make sure that the data we hold on you is accurate and up-to-date. You may ask us to correct or remove any information you think is incorrect.

You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy, whilst it is under review. You have the right to object to the processing of your personal data whilst we consider our legitimate grounds to continue to do so.

Changes to our privacy policy  

Any changes we may make to our privacy policy in the future will be posted on this page.  We advise that you check this page regularly to keep up-to-date with any necessary changes.


Central Claims Service Limited tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We strongly encourage anyone to contact Central Claims Service Limited initially to try to resolve any issues. If you feel this has not solved the problem, you have the right to lodge a complaint with the Information Commissioners Office.


We do our best to ensure that any personal data given to us by you, or collected by us, is protected and securely stored.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. All employees receive information and data protection training.

All electronic data is encrypted. We have physical, electronic, authentication techniques and procedural safeguards in place that are in accordance with our legal responsibilities to protect personal information about you.

Although data transmission over the Internet or website cannot be guaranteed to be secure, we have Firewalled IT systems to prohibit unauthorised access from would be hackers.