Optimum Claims Management

4.2 Optimum Car Close Ups

Central Claims Service manages each incident from its first notification of loss through until final settlement, liaising with all parties concerned, with fully trained and experienced advisers taking care of every aspect of the claim on your behalf.

Case studies have proven that our services continually reduce the cost and impact of accidental damage upon a fleet. By delivering valuable statistics to fleet managers and financial controllers, the employment of strategic management practices notably improve fleet efficiency year by year. This ability to demonstrate effective risk management strategies, combined with our extensive claims database detailing complete incident history, fleet managers are now able to be equipped with a significantly improved Claims History which is key to achieving lower insurance premiums at renewal.

Our proactive approach to fleet management aims to minimise downtime by ensuring swift service application throughout the reporting and repair process. During the inevitable “off road” period we mitigate your loss of use with our comprehensive range of replacement vehicles available from standard cars to specialist commercials which are paramount for maintaining a fully operational fleet.

By developing good working relationships with insurers, manufacturers, suppliers and our national approved repair and service network, we enable our clients to benefit from the most cost effective solutions available.

Direct Liability Service

Self Insured & Third Party Only fleet operators can benefit from our Direct Liability Service. This fully managed service reduces the need to pay out for items such as engineers’ fees, repairs or vehicle hire, which then require recovery at a later date, which often proves to be a difficult and time consuming task. Our specialised unit quickly establish liability assisted by the Motor Insurance Database. We then recover these initial costs directly from the liable party or their insurer, which considerably improves cash flow as these items are not funded from vital business resources.

If you wish to enquire about any of our services you can contact our offices directly in person or by email. Simply select the contact category displayed in the navigation bar at the top of this page for further details.